Shipping policy
Silvers's Suspension Australia is committed to excellence, and the full satisfaction of our customers.
Silvers's Suspension Australia proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. Silvers's Suspension Australia also offers same day dispatch.
1. SHIPPING
All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
2. WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
3. UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
4. LOST/STOLEN PACKAGES
Silvers's Suspension Australia is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
5. RETURN REQUEST DAYS
Silvers's Suspension Australia allows you to return its item (s) within a period of 14 days. Kindly be advised that the item (s) should be returned unopened and unused.
6. OUT OF STOCK ITEM PROCESS
In case of out-of-stock, Silvers's Suspension Australia will ship available items first and send remaining items when items arrive back in stock
7. IMPORT DUTY AND TAXES
When working with Silvers's Suspension Australia, you have the following options when it comes to taxes as well and import taxes: pre-paid and included in price of order
8. ACCEPTANCE
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
9. CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Email - sales@silvers-suspension.com.au
Silver's Suspension Australia International Shipping Policy
Welcome to Silvers's Suspension Australia! Please review our shipping policy carefully before making a purchase.
1. Available Delivery Locations
We are proud to offer worldwide shipping. Wherever you are, we’ll get your order to you.
2. International Shipping Options
For international orders, we partner with reliable couriers to ensure your products arrive safely and on time. Our international shipping options include:
- DHL
- Australia Post
3. Duty, Tax, and Fee Warning
Please be aware that we do not charge or collect duty, taxes, and fees for international shipments. These charges are the responsibility of the recipient and are not refundable by Pro Speed Racing. Any additional charges for customs clearance must be fulfilled by the recipient.
4. Shipping Refund Policy
If a return is necessary and it is not due to an error on our part, the cost of return shipping will be the customer’s responsibility. We do not cover shipping costs for returns unless the return is a result of our mistake (e.g., an incorrect or defective item).
5. Handling Timeframe
Handling time is dependent on the courier service chosen and the destination of the package. We strive to process and ship orders as quickly as possible, but please note that handling times may vary.
6. Brand Shipping Restrictions
Please note that some brands are not allowed to be shipped to certain countries due to country regulations and dealer agreements. We will inform you if any restrictions apply to your order.